Customer Support at Wooden Toys

We’re committed to making your shopping experience smooth and enjoyable. Whether you have questions about our products, need help with an order, or want to learn more about our policies, we’re here to assist you every step of the way.

How Can We Help You?

Shipping & Delivery

We offer fast and reliable shipping to ensure your wooden toys arrive safely and on time.

  • Processing Time: Orders are typically processed within 1-2 business days.
  • Shipping Options: We provide standard and expedited shipping. Delivery times vary based on your location.
  • Order Tracking: Once your order ships, you’ll receive a tracking link to monitor its progress.
  • International Shipping: We ship to select countries—check our Shipping Policy for details.

For more information, visit our Shipping FAQ.

Returns & Exchanges

We want you to be completely satisfied with your purchase.

  • Return Window: You may return unused items within 30 days of delivery.
  • How to Return: Start the process by visiting our Returns Center.
  • Refunds: Once we receive your return, refunds are processed within 5-7 business days.
  • Exchanges: Need a different item? We’ll help you arrange an exchange.

See our full Return Policy for more details.

Product Care & Safety

Our wooden toys are crafted for durability and safety.

  • Cleaning & Maintenance: Use a damp cloth for cleaning; avoid harsh chemicals.
  • Child Safety: All products meet rigorous safety standards and are non-toxic.
  • Replacement Parts: Lost or damaged a piece? Check our Replacement Parts Guide.

Order Support

Encountering an issue with your order? We’re here to help.

  • Damaged or Missing Items: Report any issues within 7 days of delivery for assistance.
  • Order Changes: Need to update your shipping address or cancel an order? Contact us as soon as possible.
  • Lost Packages: If your tracking shows delivered but you haven’t received it, let us know.

Still Need Help?

If you can’t find the answers you need, our support team is just a message away. Fill out the contact form below, and we’ll respond promptly.

Thank you for trusting Wooden Toys—where quality and customer satisfaction come first!